An Open Letter to Bennigan's Restaurant
In the middle of our appetizer gangster rap music began playing over your loudspeaker system. I do not recall all the lyrics, but I do recall the words "pimping and fucking hoes".
It took me over five minutes to get your bartender and manger to turn this abusive excuse for music off. Your manager then unapologetically went on to explain that she usually plays Christian Contemporary music as though I were a christian fundementalist. Your bartender acted as though the event was humorous.
I was prepared to leave, but because she did change the music, we stayed and finished our meal. I tried to explain to my daughter how sometimes these things happen but her evening was ruined. I do not doubt that she will be discussing pimps and hoes at Bennigans at her parochial school today.
I did not raise my daughter to succumb to this kind of trash, and I mistakenly believed Bennigans was the type of family oriented establishment that would not condone it, especially at 5:00 PM when children may be dining.
Be advised that I fully intend to inform other parents of your restaurant's ambience. A copy of this short letter will also be placed on the editor's desk of the local newspaper for publication.
Some things are unforgivable. Abuse of families and children through vulgar music selection in restaurants is one of them.
canned email response:
Thank you for contacting Bennigan's. We have received your e-mail and we do appreciate your feedback. We are reviewing your information and a representative from our organization will contact you by phone or mail within 14 business days. Your feedback is very valuable to the constant improvement of our brand and we appreciate you taking the time to share it with us. We look forward to seeing you in a Bennigan's restaurant soon!
I recieved a telephone call from the District Manager of Bennigans. He was apologetic, but he maintained the same excuses for this incident. He did offer to send coupons for free meals, and I agreed to accept them. We shall see.
One month, two weeks later, no coupons have arrived. It looks like Bennigans hires liars or incompetents for District Managers.