Crazy? Yes, in the eyes of "Mr. Nasty," the manager of the Super Target in Plymouth Minnesota, that constitutes the need for a mental evaluation. "If they thought I was a cranky old biddy, they should just have given me my money and let me go," said Christine Brown. "I paid in good faith, and I wanted my money back. That's all. It's the principle."
Not only did Mrs. Brown have her receipt, she also had the bank's record of the electronic transfer of funds to Target from her checking account. She was not unruly. She simply informed Mr. nasty she would stay at the store all day if necessary to get her cash refund. He told her she was trespassing. "I'm not trespassing. I'm a customer," she said. "Give me my money and I'll go."
The manager threatened to call the police. Mrs. Brown called them instead. The officers of the law did a cursory interview, and had the elderly lady strapped to a stretcher for ambulance transport to the local ER. The medical staff there did their evaluation, saw no reason to keep her, and released her the same day.
For her trouble, Mrs. Brown wants an apology. She wants her thirty bucks plus reimbursement for the unnecessary ambulance transport and medical evaluation. She also wants Target to address this issue and educate their employees.
I want to know how the Hell a manager at Target believes he is credentialed to determine a customer is a danger to themselves, a danger to others, or gravely ill. As Target's manager and agent, he is acting for them. Target is apparently standing behind their man, as they have signed a no trespassing order against Mrs. Brown, banning her from the store.
Labels: Consumer Advocacy